3 months later I’m still trying to cancel my Gold’s Gym membership. I’ve been hung up on 3 times by their corporate office as soon as I get transferred to someone they “have to take another call in Spanish” and the line goes dead. The “proof” I provide them with for cancellation is never sufficient and the person I signed up with who said “you can cancel at any time for any reason” no longer works there. I think I’m more frustrated with myself for believing that. What a despicable business. I would complain to the BBB but guess what? They are not an accredited member. No way! Sarcasm.
Being Military we are in and out of town a lot and stay with family for a few months here and there when my Husband is on temporary duty. And we move every couple of years. I told the person this when we signed up and they assured me it was not going to be a problem, especially since I had this issue when I signed up with a Gold’s Gym back home (now closed) years ago. They were a franchise and I was told that is why I experienced the problems I did, because Gold’s Gym would never treat people that way. “Especially our Military families” he said. It is seriously disgusting that they use that as a ploy to get you to sign a super long contract that noone with 2 crazy children in their lap has time to read.
I put in my cancellation form and “proof” as they call it 3 months ago, I have the carbon copy of that form on my desk. They are still withdrawing fees twice a month including for my children, who I was supposed to be able to take off my account at any time for no additional fees.
Make no mistake, this “globo gym” doesn’t give a crap about your health They are a business, and an extremely poorly run one at that.
Noone has the “authority” to help me and corporate will not even answer their phone. So what do you do?
Stay as far away from Gold’s Gym as possible. What a nightmare.