My review of WEN Haircare

A few months back I decided I had to try WEN haircare. The infomercials were enticing, but it was an endorsement from Emily (of The Bachelor fame, Brad’s 2nd season) that really convinced me. The girl is gorgeous and her hair always looks flawless. It took about 2 weeks to finally get to me, I wasn’t about to pay extra for shipping. I’m frugal, to say the least.

My first impression was, wow this really doesn’t lather at all can it actually clean my hair? The answer was Yes :) I was pleasantly surprised that it didn’t make my hair the least bit oily. I found if I didn’t spend as long rinsing that my hair would be a little bit more heavy than normal, so the key to non-oily WEN hair is definitely rinsing well. My hair looked and felt amazing. Healthy, voluminous, styled well, shiny, very “happy hair.”

What I immediately realized I did not like is how much of the product you’re supposed to use each time you wash your hair. 16 pumps? Really? I skimped a little and was able to make the bottle last for about 2 and a half weeks. Had I used 16 pumps every day I’m not sure it would’ve lasted me more than a week. I had reluctantly signed up for the auto-refill so my next bottle was on the way. Or so I thought. It would take nearly 3 weeks for my next order to get to me. This refill came with twice as much product as the first shipment, at twice the cost. I didn’t mind, I loved the product and felt I was getting what I paid for. That was until a friend of mine, who I suggested try WEN because I loved it so much, was able to purchase hers on QVC for half the price. Do what?! I felt so gypped!

So, naturally, I called WEN and asked them for the QVC price after nicely explaining to them that a friend I referred received the same amount of product for half the price, and hers actually arrived within a reasonable amount of time. The nice lady refunded my shipping costs and provided me with a 20% discount on my next order. I felt a little better. I also asked her why the product doesn’t last 30 days like advertised and she responded “we recommend only washing your hair every 2-4 days.” I understand some people are able to get away with this, however, I am not one of those people. I’m a shower and wash my hair every day, sometimes twice a day, kinda gal. My hair would stick to my head if I went longer than 24 hours without washing it, and I don’t feel quite awake until I’ve showered and washed my hair each day. It’d be too weird for me.

In conclusion, here are my pros and cons of WEN haircare:

Pros:

  • Hair looks and felt great.
  • Styled amazingly.
  • Shampoo and Conditioner in one, super efficient.
  • Smelled nicely.
  • Paraben and sulfate free.

Cons:

  • Semi-Expensive.
  • Runs out quickly.
  • Shipping is a pain in the butt.
  • Apparently you have to hunt down the best current deal in order to get the best price.
  • I missed being able to go to the store if I run out.
  • I always felt like I had to skimp to make it last.

So there you have it. My personal experience with WEN haircare. Didn’t hate it, didn’t love it enough to keep using it. Currently I’m using TIGI Bed HeadBrilliant Brunette, smells amazing ;)

♥, Lindsey
The apparent product junkie.

 
About Lindsey

I'm a Proud Military Wife and Mom. I own and operate Pretty Darn Cute Design, a web and print design studio. I love bright colors, especially pink. I started this site to talk about the things I love most, God, being a Wife, and being a Mom. Thank you for stopping by :)

Comments

  1. 1

    Thanks for the review I have been on the fence about trying WEN, and might try it out anyway because of your review. I am a wash my hair everyday gal too. It just doesn’t do if I don’t get it washed. But your review has me wanting to try it even more.

    • 2

      It really is a great product. The hassle of getting it to your house and having to re-order so frequently was what led me to look elsewhere. Good luck, let me know what you think!

  2. 3
    KACEE KEMPER says:

    Thank you for this review!!! I see the commercial all the time, but I never buy anything from TV. But this stuff seemed to be the shampoos of shampoos!!! I guess not after reading this!!! I cannot go 2-4 days without washing my hair!! Are they crazy?!?! Thanks again for this review!

  3. 5
    Vanessa Grant says:

    Oh Lindsey! I am so glad you shared this.

    I too, recently bought into the Wen craze (I’m a sucker for beauty product infomercials). I have pretty long straight hair and was tired of sulfates stripping my hair of its shine and color. I also shower and wash my hair everyday – my hair gets super oily very quickly. I found that Wen made my hair feel oily all the time. After about a week of using it I asked my mother and husband if they’d noticed a difference in my hair and they both said simultaneously “Yeah it looks like you haven’t washed it in a week!” needless to say I went back to Brocato the very next day. I am thinking about giving it another chance and pumping 16X’s like the bottle suggests (I also thought it was way too much and only pumped 4-5 times) I will even go as far as shampooing every other day and see if that makes a difference.

    Thank you so much for the advice, I will be calling and requesting the QVC discount myself :)

    • 6

      Oh no, I’ve heard some people’s hair just looks oily with WEN no matter what they try. I have hair that usually gets oily pretty easily so I was happy to not encounter that issue with WEN. If/when you do order I recommend just going through QVC all together. The pricing and shipping are worth it :)

  4. 7

    i just started using Wen yesterday! i can’t wait to see how it works for me. thanks for the review!

  5. 9

    thanks for the review. I just went onto QVC and watched a little video about the product and thought ” I might try it”. But I am a little confussed…do you wash your hair with shampoo. All the bottles on QVC said “conditoners”. Do you wash your hair with shampoo??

  6. 11

    Great review, SUPER helpful. Thank You! ;)

  7. 13

    Hi Lindsey! I got sucked into the infomercial and bought the Wen product too… I’ve only used it once but already I can feel a difference! My hair is short and very curly. All the products I usually need to get curls and not frizz totally dry out my hair (which ultimately makes the frizz worse!) I washed with wen and used a little of the styling cream and let it air dry. Wouldn’t say it’s as smooth as if I blew it out, but it’s actually NOT frizzy! I’ll have to see how it goes. I actually am an every 2-3 day hair washer (because washing every day makes my hair ever more dry) so I’m hoping it lasts a bit longer than a couple of weeks. Oh and I did find wen on sephora.com… Not sure if they carry it in-store, but if I end up liking it, I’m definitely gonna be checking the stores too!! Thanks for your review!

    • 14

      From someone who has put her hair through a lot of coloring due to grey since I was 25, I am now 51 I just love it! I use about 6-8 pumps, I have shorter hair. The Moist Intensive Hair treatment is the bomb! I am frizz free…Finally! I shampoo every 2-3 days, so I use another product ( for conditioning only) the days I don’t use WEN. I will be re-ordering as I did not take advantage of the same price/automatic billing/shipments option because I wanted to try it first. I will be looking around for the best price though, and checking QVC. I have already been referring it to my friends, and they have seen a huge difference in my hair, it actually bounces again. :-)

  8. 15
    hank grosel says:

    My WEN story is not as positive as yours. I shared some of the same sentiments enticing commercial etc. However, the almond mint formula made my hair frizzy. I tried to call and cancel, they talked me into aloe formula. After a couple of weeks my hair started tangling. After a couple of months it started matting into fur balls. My scalp got itchy and flaky. I ended up cutting 4 inches of hair off. It still took me two calls and four days to get my account canceled. BTW I also noticed that WEN aloe formula spilled on shower seat (fiberglass) and splashed on fiberglass shower walls turns into a rubberized compound that is difficult to remove. No wonder my hair got matted from it. Good thing you used less.

  9. 16
    Ann Slavensl says:

    My Wen experience was negative. I used it once only so far, but my hair was greasy and limp and I felt like my hair was still dirty. I washed my hair in the bathtub, and I was surprised to see a slimy film in the tub. My hair is just a little dry normally, but with Wen, it’s a greasy, droopy mess. I’m gonna send it back and get my money back. I don’t like it at all.

  10. 17
    Julia H Rivera says:

    This product did not work for me. But my complaint is about your customer service and return policy.
    I called to cancel future shipments and I was told my account was cancelled.
    I have received two packages that I have to pay to ship back.
    I don’t think that i should pay for the two last packages sent, since I had called to cancel.
    I also feel this is poor PR and you are not getting a reccomendation to anyone i know about your product.
    I hope you respond to my email as a curtesy to an angry EX client.
    Julia Rivera

    • 18

      Hi Julia, this is actually not the WEN website so you would want to send that message to them directly :)

    • 19

      I agree with you! I wasnt happy with the product and kept recieving products even after they said my account had been canceled!

    • 20

      They did the same thing to me. I had cancelled my shipments. One day out of the blue an order arrived at my house. I called customer service and they said my account was never cancelled but suspended for six month shipments? I explained that I had cancelled my account. The customer service rep was not very understanding. She said I could keep the shipment but was charging my credit card and would not charge me anything more. I explained to her, her manager and her manager, that I wanted a credit on my card immediately. They said the only way they could credit my account was for me to send the products back. I was furious. I was not looking for something for free, but I should not have had to be bothered with their mistake. Sounds like this is a pattern for them.

  11. 21

    Lindsey,
    I appreciate your view on this product but the only thing that threw me off was, the word “gypped.” I am Romanian Gypsy and felt very offended by your language. The word “gypped” is a derogatory term used against Gypsy people for a long time. I’m appalled that you are ignorant to this and actually posted it on a public domain. I understand the Wen hair product company deceived you but there were so many ways you could have described the situation. I hope you realize how disappointed I was to read, that people are still writing/thinking this way.

    Sincerely,

    Maria

    • 22

      Lol. I think you’re getting your panties in a wad over nothing. I actually hear this term used A LOT and not one person is using it in reference to gypsies. Guess what? Most people don’t know where it came from. People hear it used so they use it. Normal people don’t google every word they hear to make sure it’s not “racist.” Ignorance isn’t something to be “appalled” over. It means someone doesn’t know better… How do you expect someone to know something if they’re never taught?

      Get over yourself. No one cares.

      • 23

        OMG! LMFAO! @ Kendra that was the BEST response I have read in a long time. I was just trying to see if the wen product was worth trying, you made my day. people get to caught up and “offended” over the stupidest things. Liberals are the worst at this kind of thing. When I read that girls response I was like Really?! I am a gypsy decendent on my mom’s side and didn’t know nor did I care if it was a racial slur.

      • 25
        Stephanie says:

        Well I do not think it is necessary or polite to be rude to this lady who has every right to express herself under the fifth ammendment. It would be better to say it interesting what she is writing and I do think people sometimes innocently do or say things out of ignorance.

    • 26

      Wow, you’re pathetic Maria. Don’t be so uptight over simple conversation.

    • 27
      MissMary says:

      OMG is right! I must say, Maria has a LOT of free time… I come from Jewish stock, I know you know where THIS is going, i.e., how many times has EVERYONE used the term, “jew down,” “he jewed me,” etc. Did you know that ‘WOP’ began at Ellis Island? Yup, it stands for WithOut Papers”, and has been turned into an acrimonious name for Italians. Bottom Line, Maria, be grateful you aren’t a Jewish-Italian citizen named JERRY!!!! Take Care of Yourself, Roll with The Punches!

  12. 28

    This is weird, but I heard that WEN actually causes hair loss over time. Have you heard anything about that? I want to try it but I’m skeptical. Let me know!

  13. 29

    my experence was also bad. I have black curly and this dried my my hair out!!! The commercials are misleading. Black people with (good hair lol) this might be a good product to use, if not, don’t waste your money because cancelling your membership is an awful mess. There pr is dishonest!! When I called for the trial I was asked what was my hair type and I told her and she sent out the product and added something extra which unkowinly stopped me from being able to cancel I as was told to me when I tried to cancel and they tried to collect the balance for 3 shipments. They now want you to try something of the other proucts at my cost. The whole experience was quite disappointing

  14. 30
    Satia Gerbitz says:

    Customer Service is a total joke. Wen is very expensive. I.m having such a hassle with my account, They never inform you of anything changes, I just wish you could simply order just what you need and be done with it until next time. But you get locked in and they just start sending it to you and won’t stop until you have to cancel your account. Wen never gave me that life changing experience that I expected.

  15. 31

    I saw this product on an infomercial at 4am this morning. Before I part with my hard-earned money, I always research the product first. I am so glad I did!

    As a rule of thumb, anything that pushes auto-billing is something best avoided. These horror stories I have read about wen’s ‘customer service’ alone convinced me to avoid buying through the website.

    The product itself has received enough negative reviewing to make it something I would very likely be disappointed in.

    People sell wen on ebay. If I were to try it, thats how I would do it.

  16. 32

    To avoid the cost and problems try buying on eBay or amazon. Cheaper and not billing problems :) . They have trial packs on there also :)

  17. 33

    I’m so late seeing this post! I have been wanting to get this for some time now. I’m ethnic so we don’t have the need t wash our hair often. I think I was my hair my 2 or 3 times a month. So I’m excited to see how long a bottle will last me. The problem is I have hair like Mufasha of the lion king so that may be an issue lol.

  18. 34

    I have used Wen several different times and have always had good customer service. Once I called and was going to cancel and the service person sent me a free bottle of a different type. I have cancelled and then restarted twice without any hassles. I never felt it made my hair as shiny as it looks on the Tv informercial but it certainly made it soft and healthy.

  19. 35

    Awful awful product. Do not buy from them. I ordered the product then I called to cancel them from sending me more products. You have to do this or they will keep charging you and sending you the kit. Even though I already cancle they kept sending me products. I had to pay for shipping to send the products back and they kept charging my credit card even though I didn’t receive any pproducts from them anymore. I had to change my credit card, call them 4 times to cancel, my bank had to cancel their charges, and then when they finally refund me money, they refund me too much money then they ask me for money back. This has been going on since June and I am still dealing with them.

    Awful product does not work. You are better off buying cocobutter shampoos and putting almond oil in your hair.

    They do not refund shipping and handling.
    Awful company. If you want to save money do not buy this.

  20. 36

    I used Wen for a better part of a year. I cancelled it because it was expensive. I have gone 2 months without it and realize now how well it worked for me. I wash my hair every 3/4 days. I have thick wavy/curly hair tho. It is very dry naturally. Besides the point really, I just wanted to read what you wrote to see if it was honest. I am sorry if that sounds rude. But some reviews look paid for ..if you know what I mean. And you are right on the money. So thanks. And I am a military vet. So you get double points with me :)

  21. 37

    My mother just started using this. She can’t seem to get her hair to hold curls at all now.
    Any I deas as to why this could be…?

  22. 38

    So everyone seems on the fence or totally against it. After reading a half dozen reviews similar (or even less satisfied than this one), I think I’ll pass and save my tight purse strings a little strain. But that doesn’t change the fact I have frizzy, dry, curly red hair (no color needed). I’ve tried a full regime from the Walmart isle as I think we all have. And NOTHING has really helped. The best thing I’ve found is to use Dove’s Intensive Repair and even that still isn’t enough sometimes and does NOTHING for manageablity. Any tips or hints? I need a little salvation from the auburn tumbleweed.

    • 39

      Actually My mother & I both have been pleasently suprised after a week or two of using Wen.
      Her hair looks great… NO Frizz! Seriously… She has warmed up to it & she is noticing improvements every day. It is a little pricey though. So I’d say give it a shot… It Works…!

    • 40
      Trouble in CA says:

      I tried WEN and had to stop because it was breaking my hair. At first my hair looked good and felt soft but what I didn’t know is that there is too much protein in it for my particular hair, that is what made my hair dry and then break off. I have long hair and it was breaking at half strand. I have always taken good care of my hair and tried a salon brand once that made my hair dry because of the protein but this stuff was the worst I have experienced.

      I have somewhat frizzy, a bit curly, hair and have used Nexxus Therapy shampoo and Humectress conditioner for years. I tried many other brands but always went back to Nexxus. I tried a few other natural type products but my hair stylist suggested I go back to Nexxus again and did. It used to only sold in salons but went into drug stores, Target, Walmart, etc. and I heard the product would be of less quality once that happened, which is why I searched for something else. My hair girl said the product has not yet changed and I took her advice. My hair is in much better shape. I found that the better qualify, moisurizing products worked well for my hair. Preferebly the salon type versus the grocery store type products.

    • 41

      Hi Trouble;
      From one curly red to another, the one product I really like is Paul Mitchell Super Skinny. It helps your hair to dry faster and when blow dried or straightened, it doesn’t get frizzy. Good luck!

  23. 42

    Alright, I have to get this out there. No matter what kind of shampoo you use YOU NEVER WASH YOUR HAIR EVERY DAY. Your hair gets oily based on how often you wash it. I used to wash my hair every other day (which is the most often that you’re supposed to) and it took between 36-48 for my hair to get oily. For the past year now, I’ve been washing my hair once a week (don’t worry, I still shower with a shower cap in between) and because of it, my hair takes a week to get oily. Your hair is trained by your habits. Yes, your hair will be oily at first because it’s been trying to overcompensate for all the drying out you’ve been doing by washing your hair every day, but it will adjust if you keep with it. THIS APPLIES TO ANY SHAMPOO. PERIOD. I just got Wen for Christmas and I’ve only used it twice, but I LOVE it because my hair is already used to being properly moisturized the way nature intended. The Wen employee was right, 2-4 days is perfectly normal. STOP WASHING YOUR HAIR EVERY DAY!!!

    • 43
      Trouble in CA says:

      You are absolutely right! The more you wash your hair or face, the more oil your body will produce to compensate for stripping away the natural oils. I learned that from both hair and skincare people.

      WEN takes a little time to, but used with caution and show the ingredients to your hair person. It has too much protein for my hair and dried it out and made it break off really bad.

  24. 44

    I need to write an update to this post, as I continue to use WEN off and on and really love their Pomegranate formula…

  25. 45
    Mackenzie says:

    I agree 100% with Kristen, you are absolutely NOT SUPPOSED to wash hair every day. It takes some time for your hair to adjust to not being washed every day, but it will definitely adjust. Why would you put synthetic chemicals in your hair when your body NATURALLY nurtures your scalp and hair with what it needs to be healthy? Girls, STOP washing your hair. All you have to do is massage your head and scalp with warm water and comb through it. If your hair gets oily, use the Wen product or baking soda and water once a week. Quit being naive consumers in this materialistic society and blindly believing everything that is being sold to you.

  26. 46

    I’ve been using it off and on for maybe 6 months. I only use 2-3 pumps!! I know it says to use more but it seems crazy!! I have short, fine hair and 2-3 is enough. I use it on my 2 daughters too and they have longer hair but I still only use about 2 pumps. My hair is oily, I wash every day, and Wen doesn’t make it look oily. I like it but it is kind of expensive. About the oiliness… I am a stay-at-home-mom and I usually only wash my hair every other day but on the day I don’t wash it is an oily mess and I have to wear a hat if I leave the house. There is no way I can look presentable without washing. I’ve tried just rinsing with water and it doesn’t help. I think some people truly have oily hair. And mine is fine too so it probably shows more.

  27. 47

    I just used the Wen product tonight for the first time. I’m hoping to have good results with it. I have to agree with previous postings in regards to Not washing your hair every day. I have several family members that are hairdressers and they always told me not to wash my hair more than every other day.

  28. 48

    Hey, have you ever tried dry shampoos for in between? I have tried them all. I am particulary fond of the Suave brand. And if you are a fan of the “poof” you may find it holds better after using. Just make sure as a brunette that you start sparingly at first, flip your hair upside down and really only spray the roots, and then brush it out thoroughly. I don’t have oily hair, but I have had good succes with it.

    I really like your blog. You are cute and funny. Two great characteristics!

  29. 50

    I have straight hair about an inch below my shoulders. I only use 4-6 pumps. My hair smells great, looks shiny, and not weighed down (I have oily hair).

  30. 52

    Just ordered this and can’t wait to try it, but I wanted to point something out to you. You had said something about not liking not being able to run out and purchase at the store… From my understanding Sephora is now carrying Wen, so you CAN run out and purchase it when you need it. Just wanted to let you know…

    • 53

      Hi Jacy! That’s neat, thank you for sharing! When I originally posted this back in 2011 it was not available at Sephora I believe. Very neat that I can pick some up now if I run out :)

  31. 55

    I’m concerned by people saying some products have to much protein for their hair and causes it to break off. Now I’m panicking because I just got my first shipment of Wen, seeing if I can help my poor, dry, frizzy Alaskan hair!!!! Can anybody tell me more about this protein issue? Thanks! :)

    • 56

      Carol, your hair is made to take protein treatments so I don’t know where those reviews are coming from! I just got my Wen yesterday so I am going to start today, but I think some people try to say and blame things that simply are not true. There is not 1 product that works for every single hair type out there so Wen simply cannot work for everyone. That’s the one thing I hate about their advertising. I was a “hair designer”(lol) for 15 years and I know a bit about hair. Just trying to help out…

  32. 57

    I actually just ordered my next shipment of Wen off of QVC. I love it! I don’t order it all of the time because it is so pricey. It is the only product that allows me to get the tangles out of my hair without pulling out huge wads of hair. (my hair is very thin but when it gets wet, it tangles horribly) I would recommend anyone to try it at least once. I personally wouldn’t order directly from Wen because I know how easy QVC is to order from and their customer service is excellent.

    • 58

      I was very skeptical about this product after ordering Ojon and the ensuing disaster. And after a couple of weeks my hair looked even more like straw and the hair breakage was even worse! My hair is so fried that even small pieces break off and looks like hair ‘dandruff’! At this point, week one +, with Wen, my hair is not breaking nearly as much, if any, feels smooth and very soft. I follow the usage directions exactly with the exception of using less product than recommended. I also only wash my hair every other day. Plus it smells fabulous. I have always avoided the hair dresser b/c I’ve been afraid due to breakage, that it would take forever to gain additional length!!!! Now I think I might get about two inches cut off, b/c I think it will grow out just fine! Great for thin, damaged, straightened, colored hair!

  33. 59

    I am interested in any reviews from African American users who have tried this product. I have a very tight curl pattern and some hair loss. My hair reminds me of brillo pads, so I would like to know if any people with my hair type have tried the product, and what type of results were received. Thanks! Very Nice Blog

    • 60

      I am not African American BUT I am Hungarian with harsh tight curls and hates dry weather! I live in Canada where the winters make my hair very brittle! I love Wen products, reversed since I have used it I have seen and been told my hair is so much stronger, thicker and frizzy free! Everyone is different and I think you should give it at least one try!
      Good luck and let me know how it goes!

  34. 61

    I have been using Wen shampoo/conditioner since it first came out and the complements I have been getting from professional hair dressers( Aveda senior designer) are AMAZING!!! I was asked if I have extensions because at my age NOT many women have natural long hair and I do!!! I decided to try for one day to go back to regular shampoo and WOW, my hair was so dried out and frizzy!!! That only speaks volumes! I will never stop Wen!!!

  35. 62

    Hello, great review. I would like to ask if you can still get volume when using this? I have thin hair prone to oiliness and frizzy ends, but love big hair and backbrushing. :-)

  36. 64
    Kimberly Allred says:

    A year ago my hair was dry,brital and unmageable then I say a commercial for when and now my hair is health and does what I want it to do. I don’t have to get it cut as often and I love it Thank you Chaz I am so a Wen girl. I tell everyone I know about Wen and now I have my mom buying it and my best friend. I will never use anything ever again except Wen. Your the best Chaz I love Wen.

  37. 65
    Debbie W. says:

    Loved your review. I think Wen is a product you have to “take a break from” once in a while. I find it is difficult to get all of the product rinsed out of my hair and I have long, but fine hair. I do NOT use 16 pumps worth. If your auto ships are coming too quickly, Wen will send them at the time you want them! They are more than willing to adjust the dates of shipments. Since the next sizes shipped are so huge, I. explained the size would last me up to a year! So, adjustments were made. Plus they explained if you were looking for volume, they had a formula for that, for frizz a formula for that and so on…

  38. 66

    Hi I’m needing some advice on the wen hair product.
    Don’t get me wrong I liked the product when I first ordered it. But it was too expensive to keep the shipments going.
    I returned my first trail package way before the 60 day trail period so that I could get the refund.
    I had the package shipped and paid so that it would get their without any problems.
    Oh yeah and I included a hand written letter in the box saying that really like their product but could not afford to keep buying it and that they refund me.
    Well I got another package a few weeks later. Again I attached a letter stating to cancel my order and that I would like my refund on the trail package. The second package was like double the product inside it so they were charging me $106.50 for it. This was back in 2012 around summer. Since then Ive been getting a letter from a Guthy-Renker about payments due. Or a notice of pending bad dept. I want them to stop trying to bill me and get my money back from that first package. How can I stop these letters from coming to me, should I just ignore them or what should I do?
    Please help, some advice would be very much appreciated.
    Thanks,
    Audrey

    • 67

      Audrey, I wish I could help you, but I have the same predicament! I am FURIOUS with Wen… and that is what I
      would like to know! WEN do they stop billing me and sending orders when I cancelled and receive a confirmation reply on February 13, 2013. Today, April 15, 2013, I received an “alert” from my Credit Card saying I was charged for ANOTHER order. I was told by USPS that if they keep sending packages I could consider it a “gift”, but when they have your credit card number they blithely keep the charges going. They are and have been, a total rip-off, so beware. And they ignored my last email. Now I want ALL charges refunded. I hate to be cheated. Seems the right hand doesn’t know what the left is doing. I am truly going to see this to the end, so I will be contacting the BBB very soon. Good luck to you and I hope you don’t go through what I have.
      Susan

  39. 68
    Debbie G. says:

    Here is my Wen experience. IA friend of mine said I could try her Sweet Almond Mint conditioning cleanser. I used for the first time two days ago. I have dark curly hair down to the middle of my back. My hair is baby fine, not course. It’s usually frizzy. I color my hair once a month( just the roots). I use Aussie instant freeze hair spray so I have to was my hair everyday.
    I thought the product worked great the first time. So I decied to was my hair with Wen then next day. I was still happy with the product except for the fact that my scalp seems to keep tingling and I washed my hair twice with two different kinds of shampoo’s and my scalp won’t stop tingling.
    So at this point I’m having a horrible panic attack. Then I read feedback with customers saying that they lost their hair!!!!!! I cancelled my order and I’m praying to God that my hair doesn’t fall out and that the tingling feeling will go away..
    I have allergies and I’m wondering if I’m allergic to the product. My scalp isn’t itchy and I don’t see any hives or read bumps.
    I am completely terrified!!!!
    Did anyone else have a reaction like mine?

  40. 69

    Thanks Lyndsey for the review. I have very fine hair and also have to wash it daily. I have been on the fence of trying the product. I guess I’m going to give it a shot. I’m sure I can make a bottle last twice as long because of my fine thin hair. But I agree with you on the convience of running to the store and picking it up. I am not sure i will like that part. I appreciate your information.

  41. 70

    Okay I guess before I posted my comment above I should have read all the other reviews. After hearing the stories of hair loss I am a bit apprehensive to try now. I may read more before I do. My hair is thin enough I don’t need to lose ANY of it thats for sure. Thanks again for opening this post up so people can get more educated before trying. I am not usually sucked into infomercials but this one almost did me. As far as the auto ordering I NEVER do those for exactly the reason the other people have had problems with. I had a nightmare issue with proactive and I will not do auto order ever again for any product. Thanks again for the post!!!

    • 71

      I am so very happy with Wen!! I have very thin, fried, colored hair. I dye my hair blond (I live in AK and don’t have access to good hairstylist/colorist), plus I straighten it. Needless to say, tons of hair fell out any way!!! Since using Wen, I am happy to say my hair loss has dramatically decreased! It’s actually gotten longer, which doesn’t happen, ever! It’s super soft. My hair dresser said it actually looks like “real” hair!! I wash my hair every two days. For my shoulder length hair I use six pumps for the initial wash and 5 pumps for the conditioning. Half a pump for leave in. I recommend ordering through Amazon. The Wen company takes FOREVER to get the product to me. But I’m amazed at people who say their hair falls out or gets dry.

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